Metal parts repair (18K series)
We accept repairs!
You can either ship the item to us or bring it directly to our gallery store in Japan for repair.
Please note that all shipping costs and any other fees incurred will be borne by you.
For more information, please click here.
※If you wish to repair both the left and right sides of the earring, the repair cost will be charged for two pieces.
Please send your items to us at:
HARIO Lampwork Factory US
300 Continental Blvd #180, El Segundo CA 90245
Please be sure to pack the product carefully to prevent further damage.
Kindly include your name, address, phone number, and order number for our easy reference.
If you wish to have your earrings repaired, please send them to us in pairs so we can make sure the pair is balanced.
The repair time may take up to one and a half months to complete.
Note that the repair time may be longer during long holiday seasons in Japan, such as the year-end and New Year holidays.
We do not provide gift wrapping for repaired items.