Shipping and Return

Shipping

Shipping Policy

HARIO Lampwork Factory US offers free standard shipping within the continental United States on orders of $85 USD or more (after discounts and before taxes).

We are happy to ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your selected shipping method.

Once your order is placed, you will receive a confirmation email at the address provided during checkout.

Processing Time

All HARIO Lampwork Factory US pieces are carefully prepared for shipment.
Please allow up to 4 business days for processing before your order is shipped.

Packaging

Each item is delivered in an original box, along with a care card explaining how to handle your piece.
All items are carefully inspected prior to shipment to ensure quality.

International Orders

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Shipping Accuracy

Please ensure that your shipping address is entered correctly at checkout.
We are unable to guarantee reshipment or refunds for orders delivered to incorrectly entered addresses.

Shipping Liability

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

While we will do our best to assist in the event of lost, delayed, or damaged shipments, we recommend contacting the carrier directly for resolution.

If you would like to add additional shipping insurance, please contact us before placing your order.

Returns

Return Policy

We offer a 7-day return window from the date of delivery.

To be eligible for a return, items must be:

  • unworn and unused
  • in original condition
  • with tags attached
  • in original packaging

Proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at:
info-lwf-us@hario-lwf.us

If your return is approved, we will provide a return shipping label along with instructions.
Returns sent without prior authorization will not be accepted.

Fees

  • A $10 return shipping fee will be deducted from your refund
  • In some cases, a 20% restocking fee may apply

Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can assist you.

Non-Returnable Items

We do not accept returns for:

  • sale items
  • gift cards
  • custom or personalized items

If you have any questions about your item, please contact us before purchasing.

Exchanges

To exchange an item, please return the original item and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method, minus applicable fees.
Please note that processing times may vary depending on your bank or credit card provider.